Our Company’s Values

The Industrial Alliance group derives its success from an entrepreneurial culture and a constant willingness to develop and maintain relationships of trust with its clients, distributors, employees and shareholders.

IAG’s success relies on the values that the group strives to promote among everyone who is associated with the organisation.

Teamwork:

Using individual skills to help the team achieve its objectives;

Listening to the comments of others and engaging in frank and open dialogue;

Actively trying to find solution to problems encountered by the team;

Dealing with conflict and finding ways to resolve differences;

Celebrating successes.

High-Performance Environment:

Achieving results that exceed quality standards;

Setting goals and objectives, and working toward them energetically and with perseverance;

Recognising excellent results and efficiency.

Continuous Improvement:

Challenging current practices and seeking new ways of doing things;

Innovating to increase efficiency;

Assuming one’s own training and development;

Becoming a model that inspires others.

Respect for Individuals and Distributors:

Clearly expressing our expectations;

Seeking to understand before being understood;

Treating distributors and co-workers as we would like to be treated.

Service Oriented

Continuing to distinguish ourselves among our distributors by maintaining close ties with them and by offering them a level of service that reflects our standards of excellence;

Showing courtesy and acting in a prompt, efficient manner;

Ensuring that the needs of clients are met.